Frequently Asked Questions
Everything you need to know about your Hassle Records order.
When will my order be shipped?
We typically process and dispatch orders within 1-3 business days. For pre-order items, shipping begins on the official release date listed on the product page.
Do you ship internationally?
Yes, we ship our vinyl, CDs, and merchandise worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location.
How are vinyl records packaged for transit?
We use high-quality, reinforced cardboard mailers specifically designed for vinyl to ensure your records arrive in pristine condition without corner dings or seam splits.
What is your return policy?
We accept returns on most items within 14 days of receipt, provided they are in their original, unopened packaging. Please contact our support team to initiate a return request.
Can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.